Coordinator DACH Customer Service

Join FitForMe and make a measurable impact on global health 

At FitForMe, we're not just creating specialized multivitamins for bariatric surgery patients, we're improving the quality of lives around the world for people affected by obesity with science-based supplements and lifelong support.  As a fast-scaling international company, we're building a high-performing team that enables our mission with precision, care, and data-driven decisions. 

We’re looking for a Customer Service Coordinator who will lead our team of 7-10 dedicated Customer Service Representatives for the DACH region while actively engaging with customers. You’ll ensure that our service team performs at its best delivering excellence in every interaction, driving commercial success, and embodying FitForMe’s mission to support lifelong health. If you thrive on meaningful customer interactions, get energy from helping others improve their well-being, and love working in a fast-paced, purpose-driven environment, we’d love to meet you! 

Why this role matters 

As a Customer Service Coordinator, you’ll play a dual role, part team leader, part customer success expert. You’ll empower your team to deliver exceptional service and commercial results, while staying closely connected to customers yourself. You’ll oversee performance, guide daily operations, and foster a culture of collaboration, learning, and customer-first thinking. 

Your leadership and hands-on approach will be key in shaping the customer experience, improving team efficiency, and driving retention and sales. 

What you’ll do: 

• Lead and support a team of Customer Service Representatives, providing coaching, feedback, and motivation to achieve individual and team KPIs. 

• Handle customer interactions via phone, email, and chat to stay close to the customer experience and lead by example. 

• Monitor and analyze performance metrics to identify trends, challenges, and opportunities for improvement. 

• Coordinate daily operations, ensuring workload balance, quality standards, and seamless execution of inbound and outbound activities. 

• Drive sales and retention initiatives, supporting customers through personalized advice and proactive outreach. 

• Collaborate cross-functionally with Marketing, Product, and Operations teams to ensure customer insights inform broader company strategies. 

• Contribute to process improvements, trainings and initiatives that elevate the overall CS experience. 

What you bring 

• Language skills: Fluent in German (C1) and professional in English. 

• Experience: 4–6 years in Customer Service or inside sales, ideally with experience mentoring or coordinating a small team. 

• Leadership mindset: You’re proactive, structured, You inspire and organize others, balancing empathy with accountability 

• Customer-centric: You naturally build trust and meaningful relationships, both with customers and your team. 

• Organizational skills: You’re structured, proactive, and thrive in a dynamic, international environment. 

• Results-driven: You combine empathy with a commercial mindset and know how to deliver impact. 

• Affinity: A genuine interest in health, nutrition, and lifestyle. 

• Location: Based in the Randstad region. 

FitForMe 🚀 perks & benefits: 

• Work-Life Balance: Option to work up to 50% remotely to accommodate individual preferences and needs. 

• Open Company Culture: A workplace where employees collaborate, support one another, and communicate openly. 

• Career Growth: Opportunities to learn, develop skills, and advance within an international scaling-up company. 

• Diversity and Inclusion: A commitment to fostering a diverse workforce and an inclusive culture where all perspectives are valued. 

• Health and Wellness: Benefits that prioritize physical and mental health, such as a wellness budget, freshly served, nutritious lunches to promote well-being and energize employees. 

• Global Presence: The chance to work with a company that operates on a global scale, offering diverse experiences and exposure to various markets. 

• Fun at work: Regular company-wide events, parties, and team-building activities that foster positive working relationships. Opportunities to relax and enjoy downtime with colleagues to boost morale and teamwork. 

Explore our LinkedIn Life page or Instagram page to learn more about FitForMe, our mission, values and the incredible team around the world! 🌍🌟 

Note: Even if you have questions or uncertainties after reading about the job opening, or if you think that you may not meet every requirement, we are always open to having coffee or tea to have an open and informative conversation. We value diversity and inclusion, and we encourage all qualified candidates to apply.